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| Tortilla
Factory Closed & Missed Credit Cards: Yes
|
User Reviews: I have been going to Tortila Factory for as long as I can remember. This
is First I was overcharged and the menu stated 3 skewers or "Carne
Asada" but was delivered 2. Then I had a to go order and ordered
some quacamole to go. Well when I found they had shorted me the skewer
when I looked at my order at my car. I noticed there were no "Chips
or Tortillas in the order". I asked about that and they stated if
I chose to eat in the dining room I would get complimentary chips, salsa,
and tortillas of my choosing, if not I would have to pay for them. I spent
18 dollars for un-edible carne? asada black beans and rice,,,,they were
still frosted not even cooked through??? DONT EAT HERE unless you plan
on eating in. I visit this area often and my company sends many people
here. I will tell all of them "NOT TO EAT THERE" The service and food quality have declined recently - not to Taco Bell
standards but it's no longer the "hidden gem" of Herndon. We
arrived for lunch and found ourselves at a sticky table crammed together
with several other parties. 3 other parties were seated after us but our
order was taken last (no recognition from the server for 5+ minutes).The
food itself is still good but the freshness didn't seem as good as before.
The flavors are more muted and generic - sadly disappointing. I cannot understand anyone thinking this is a bad Mexican restaurant.
If anything, this is the closest you'll get to real Sonoran-style Mexican
food and I would know as I come from Arizona where Sonoran-style is what's
served. I have eaten here 100s of times since I moved here in 92 and overall
their food has always been very good and very consistent. My only wish
is that they would update the decor to something a bit nicer. With the
kind of business they do and the years they've been in service I know
they can afford it. Also, I'd like to see them do a good deep-down cleaning
(walls scrubbed, windows, etc.). Again, their food is very good (as the
# of years they've been there attest) so they're obviously doing something
right. They just need to spruce it up a bit as every restaurant after
a period of time needs some refurbishing and this place is due. Otherwise,
keep up the good work! I've been to The Tortilla Factory several times
over the last few years, and while I've never been a huge fan, It has
always been a decent experience. This last visit however, highlighted
how far behind the restaurant curve they have fallen. The ambiance falls
somewhere between romper room (if there are kids dining) and a Mcdonald's.
The tables and chairs are old and cheap. The food was below par for Mexican
food in this area. I had a beef burrito that was very bland, despite additional
salsa. Finally this restaurant had the gall to charge $5.95 for a bottle
of Dos Equis beer. Sorry but this ain't Rio Grande, and I don't think
they would even charge 6 bucks for a beer. I WILL NOT BE BACK! The food is AWESOME!!! Great service and a nice environment. decorated with ethnic masks, pictures, ect. I will definitely go here 100 more times! |
